Exclusion confirmation file
Preserve Proof That Self-Exclusion Covers the Intended Accounts
Self-exclusion is stronger than a temporary logout or marketing opt-out. The request should identify duration, covered products and related brands, then resolve remaining balance and communication without requiring further gambling activity.
Review Wombat account safety informationSubmit an explicit request
State account identifier, requested start, duration or permanence and the brands, products and channels expected to be covered. Use the operator's responsible-play route and save acknowledgement time.
Do not request a simple account closure when self-exclusion is intended. Ask whether related casino and sportsbook accounts are linked and whether reopening is possible.
- Account and brands
- Start and duration
- Products covered
- Marketing suppression
- Reopening rule
Resolve funds without further play
Record real cash, pending withdrawals, open bets and bonus balances. Ask how eligible cash will be returned after KYC and whether promotional value is forfeited.
Never accept a requirement to wager remaining cash merely to close an excluded account. Preserve payment references and receiving evidence.
Verify enforcement
Save final confirmation, login result, marketing opt-out and any related-brand response. Report a successful new deposit or promotional contact after exclusion with timestamps and account evidence.
Keep Australian help contacts available outside the site. Where a service is covered by BetStop or another register, follow that programme's current scope rather than assuming every offshore casino is included.
Questions players ask
Is account closure the same as self-exclusion?
No. Make the responsible-play request explicit.
Should remaining cash be wagered first?
No. Ask for the formal balance-return procedure.
Does BetStop cover every online casino?
No. Check its current legal scope and the operator's jurisdiction.
Last reviewed: 10 August 2026